Shipping policy

This Shipping Policy was last updated on the 14th of July 2020.

The world is facing a unique challenge at the moment. Like you, and everyone else we are taking the spread of Coronavirus (Covid-19) seriously and we recognise that we have a responsibility to our customers, to our staff and those around us to keep us safe and healthy.   We are constantly listening and checking for updates and advice from the Government in regards to this situation to keep ourselves informed and we will adapt accordingly.  

Q: Will my goods be delivered during the COVID-19 period?

A: Yes. We will be delivering orders and operating a contactless delivery policy.   

Q: What happens if I (the customer) am self-isolating?

A: If you or anybody living at the delivery address has displayed possible coronavirus symptoms resulting in self-isolation, we kindly ask you to inform us so that we can reschedule your delivery until after the isolation period has ended.   

Q: What are the terms and conditions of the delivery?

A: The drivers will deliver your products from the kerbside only. Please try and avoid 'Cash on Delivery' orders as much as possible to minimise handling of cash. The rest of the terms of delivery remain unchanged. 

Delivery Terms and Guarantee
Delivery fee for our products is calculated based on your delivery location. Cash on delivery is available at an extra cost and it is a direct cost to us from our service provider. Depending on the location, your order will be sent through our delivery partners. We guarantee your delivery within 3 working days if it's within Sri Lanka. International orders will take up to 1 week to be delivered.